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[Guides] How to Transfer Servers/ Character server transfer

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Posted on 2020-08-22 16:56:17 | Show thread starter's posts only

There are 2 ways to transfer your characters to a different server:
1) 1000 IM points at any time
2) Event transfer

No one has ever reported in the forum if name change can be done when it is not an event.
Event name change only works if you have an illegal character/symbol in your character's name.
(and it doesn't always work correctly - until you "discuss" it at length with the service center)

To transfer when it is not an event:

Send a email and get a ticket from the Service Center.
Include the following information - for each character you want to transfer.
 1) account name
 2) character name
 3) current server
 4) target server
 5) Include 2 back up names in case your name is taken on that server - or IGG will randomly add a number to your name.

You can have up to 4 characters per account on a server.
There needs to be an open slot - at dock start/select character screen on that account/server in order to transfer

Service Center Link;

It will cost 1,000 IM points for each character transferred  (we have been told* - they have you purchase 1,000 special services packs and that pre-purchase of the packs, before sending the email to support, seems to be ok).

* I have not personally done transfer this way and can not personally verify that this is the correct item to buy, but the service center should tell you what item to buy.


Event Transfer

No One can say exactly when the next transfer event is!!
Stuff Happens!!

But see below for a list of past dates.

Please see the most current announcement in the forum for the most updated information
including fixes and a LOT of detailed information

Last transfer notice link:
Character Name Change & (Server) Transfer Service 8/25-31& 9/1-7

The dates of the event will vary depending on Battleground season (it must be completely over) and medium to large updates if the major bugs are fixed.

In the Recent Past 2017-2020 the transfer events take place in November and May with end of 2019 and 2020 being an exception due to update, COVID, connection, Palenque and other problems.


Event Transfer:

If you want to transfer a character, you need to pay 1200 credits.
If you want to change character name, you need to pay 500 credits.

Are earned from buying non-sale IM items
During the transfer and name change event, others can gift you their credits.


Credits use to also be "made" by exchanging forum karma into credits.  However, the karma exchange page no longer exists.
Karma WAS earned (Prior to March 2016) in the old forum by participating in forum events or given by moderators as a reward to those who had written helpful posts and/or guides.

Past transfer event dates (includes name change time)

August 28 - September 7, 2020
February 17 -March 2, 2020
May 13-27, 2019
October 29? - November 12, 2018
May 14 - 28, 2018
November 3-21, 2017
May 12-30, 2017
November 18- December 6, 2016
June 7-21, 2016
December 3-22, 2015
July 31- August 18, 2015
March 6-24, 2015
November 21 - December 9, 2014
July 28 - August 12, 2014
March 26- April 8, 2014
December 9-24, 2013
August 5 -27, 2013
February 16-26, 2013
December 13-25, 2012
October 11- 23, 2012
August 2-14, 2012
July 10,2012 - Name change only
June 14-26, 2012
April 13-24, 2012
January 10-17, 2012
** First name change service was January 13, 2012 all prior were server transfer only.
December 1-5, 2011
October 18-24, 2011
September 15-19, 2011
August 3-8, 2011
July 12-19, 2011
June 6-13, 2011
May 3-10, 2011
March 15-21, 2011
February 15-22, 2011
January 5-11, 2011
Character Transfer Service Suspended
January 21-29 2009
May 21, 2007

for more past event info, just search on "Character Transfer" in the news section

Characters disappear during transfer when;
the character you are transferring is in a game start position 1,2,3,4 (on the dock)... and you already have a character standing in that slot on the server you transferred to.

If you delete the alt that is blocking the spot, your transferred character should show.

If you want to keep both characters ALL you can do is contact support. make sure you get a ticket, and then contact Fok if you dont receive help in about 3 business days.

- Ele

Posted on 2020-08-22 16:56:30 | Show thread starter's posts only

Made this 8/22/2020

so that I can just link it as people are starting to ask about transfer again..

- Ele