Some Info updated April 2019
Many players get kicked from game especially when entering instances or battlegrounds.
Usually this is due to what most people just call; internet LAG
IGG WILL NOT be buying any new servers nor will they help you when you experience these types of disconnects.
The only "fix" offered by IGG is for you to use a VPN (Virtual Private Network). Usually you have to pay real money to a 3rd party business for this service.
So before you pay real money... check that it is your connection, not your hardware that is causing the problem.
If you use a wireless router...
make sure no one else is trying to use your connection.
1) All official reports to IGG support or Funofking must be made using WinMTR (see 4th post).
Other programs are included here because I believe they graphically depict what is happening much better than WinMTR.
2) I suggest you let the program trace and re-trace about 50 times if you plan on making a report.
That way you will have realistic average numbers for the report.
3) When doing a trace and if you plan on submitting a report to IGG, according to FunofKing (back when this was written) you are suppose to use the following address;
184.108.40.206 (old MMP IP)
See below for new addresses.
but with some other tracing we were able to find the following;
April 26, 2019 Updated numbers:
|Update server 1||vcupdate1.iggcn.com|
|Update server 2||vcupdate2.iggcn.com|
|Update server 3||vcupdate3.iggcn.com|
|Magellan and Marco Polo||220.127.116.11|
|Da Gama & James Cook||18.104.22.168|
|IGG main site||igg.com|
|VCO main site||vc.igg.com|
These are the OLD IP addresses:
Update server ip
Update server 1 [vcupdate1.iggcn.com] [22.214.171.124]
Update server 2 [vcupdate1.iggcn.com] [126.96.36.199]
Update server 3 [vcupdate1.iggcn.com] [188.8.131.52]
Magellan & Marco Polo [184.108.40.206 and 220.127.116.11]
Dagama & James Cook [18.104.22.168 and 22.214.171.124]
Zheng He [126.96.36.199 and 188.8.131.52]
IGG websites ip
forum.vc.igg.com [184.108.40.206] (old forum)
Here is a old post from former forum administer mycake that describes the types of lag:
(I do not really suggest the links he gives for diagnosing your internet lag problems... the results/ format is hard to understand)
About Lag and Kicks
Lag and kicks are common diseases of the internet, and a particularly disturbing nuisance in all online games, including IGG games.
A--Causes for Lag
A-1 Structure of the Internet
Lag can be caused somewhere between your computer and the online service that you use, for example, an online game. Each and every cable, node, server, program, computer and internet provider in this network plays an important role. Just one problem at any of these points can slow down your connection significantly: a broken hardware component or an error in software, or something as simple as a digger that caused a broken cable. If your data package cannot reach its destination, it takes a different route through the net. Then it just takes a couple of milliseconds longer till it reaches its destination. In an online game though, where you are risking death if you cannot react to a threat instantly, a couple of milliseconds can quickly prove fatal.
Another cause for lag is that everyone has only a certain amount of bandwidth to use. Picture your bandwidth as a pipe. Then picture all your internet traffic as the water running through the pipe. The more applications you are running, the more water is forced through the tube. Eventually you'll hit a point where the volume of the water exceeds the constraints of the pipe and traffic slows, becoming the eternal bane of power users everywhere - lag. Fortunately it will never break and flood your basement. Sometimes, you might even be sharing your internet connection, and your bandwidth, with a roommate or neighbor. If she/he decides that now is the time to download the complete works of William Shakespeare, then it will have to share space with your game. The more applications and people using the internet connection, the slower it will be.
A-3 Your Own Computer
Another form of lag is caused directly by your computer. For example, when you ask your computer to do too many things at once, your operating system defines which request gets the most processing power. So if you are running any other programs while playing the game, it could cause lag, depending on the program and your PC's processing power. Lag can also happen if your hardware is not strong enough for your programs, or your hardware drivers are not installed correctly.
Other common programs that can dramatically slow down your connection are firewalls or anti-virus software that are scanning your internet traffic.
A-4 Client Side Graphic Lag
There is another type of lag that our programmers call client side graphic lag. It appears when the game client on your PC gets overloaded. For instance, when you change maps, the client has to display many new creatures and items for the first time. The client then gets the graphics from your hard drive, and if that process is slow, you will experience this as lag, even though from the server side, everything seems fine.
B--Just for Kicks
B-1 Sporadic Kicks
If your data packages do not reach our game server anymore at all because of a complete block or disruption, the game client on your PC and our game server will notice this independently from one another and kick you out of the game.
B-2 Mass Kicks
If there is a problem close to our game servers, a problem at our data center for instance, many players will be affected by this at once. Our game server will then notice this and declare exceptional circumstances. That means that the server checks all connections again and immediately logs out all characters that cannot be reached anymore within a couple of seconds. That is called a mass kick. Mass kicks also occur when one of our game servers crashes. Then all characters on that game world are immediately logged out.
Many of you wish for warnings when there are lag and kicks. Unfortunately, we are unable to provide them most of the time. We do not know in advance when somebody is launching an attack on our servers, or if a thunderstorm has affected a big internet provider in the United States, or a tsunami knocked out the internet to a whole region of Southeast Asia, as happened not long ago. In such situations, warnings will inevitably be too late. What's worse, we cannot tell you when it is safe to play again, either, because these things are often out of our control. We simply cannot know when a technical problem has been fixed, unless it is a technical problem with our own equipment. All we can do is try to minimize the negative effects to your gaming experience.
D--Ways to Determine the Type of Lag
D-1 Checks on Your End
When you experience lag, you should check if you can reach other websites first. If this takes longer than usual, or they are not available at all, you can assume that the problem is something on your end.
To rule out that the lag is caused by your computer, things you could check for are your firewall, to see if maybe the service you are trying to reach is blocked, or you can check via your task manager (for Windows PCs) which of your programs are running in the background and using up lots of processing power. Maybe a virus scanner is doing a scan and slowing your whole system down? Also check what the people around you are doing. Maybe your brother is downloading a huge file, while you are trying to play.
If you cannot identify the cause of the lag on your end, maybe it is connected to your provider. If you are using the same provider as your friend, for example, ask him if he is having any problems with his service.
D-2 IGG Network Report
We also recommend you use the following internet test to detemrine what the problems are.
1. Click the link http://www.igg.com/networktest/traceroute.php and keep the report after clicking on "traceroute".
2. Quit the firewall when clicking the link http://www.igg.com/networktest/iggnettest.exe. Then install the program and keep the network report.
3. Send these two reports to us and our people will help analyze the problems you've come across.
Lag and kicks are a huge nuisances in online games. We do understand that you are frustrated when you die in game because of a connection problem. Unfortunately though, as explained here, there is only so much that we can do and there is only so much that you can do. That does not make the problem any better, but we hope that this clears a few things up and gives you a deeper understanding of the problems and the solutions, if any, for them.
Adapted from tibia nation
Relevant Questions As Follows:
Guide to Enable Browser Script Function(Firefox 3.0+)
Guide to Enable Browser Script Function(IE 8.0)
Guide to Enable Browser Script Function(IE 7.0)
Guide to Enable Browser Script Function(IE 6.0)
What if I can't get access to IGG official website?
The old "ping"
this method does not really give enough information to see what is really happening, but it will tell you if there is a problem.
run the command;
ping vc.igg.com -t -l 1024 (for windows only)
(when I tried both these on 5/15/2016 the "ping" timed out and "tracert" did not finish, the screen disappeared before it was done... was using windows7 just typing it into the "search programs and files" bar.)
Below I will show suggestions for programs to test your internet connection:
they are not presented in any order.. just as I happen to find an copy them from old threads;
IGG does not endorse any of the websites or companies linked or discussed in this thread.
Use each program at your own risk.