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[Discussion] Can't login

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Posted on 2021-03-21 12:12:53 | Show thread starter's posts only

changed pass several times to make sure i use the right details
Keep getting the msg non existing account or wrong pass

Posted on 2021-03-21 16:18:32 | Show thread starter's posts only

If its an old account, you need to use the following link to reactivate it:

If it's a new account, there could be a problem with the system. Sometimes the account doesn't initialize properly. Can you see IM points displayed when you login to the main vco site?


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Posted on 2021-03-21 16:39:19 | Show thread starter's posts only

Are you logging into the IGG pages or the VCO pages or the Game?
Is this a new account?


General info:
After you create an IGG account, you then link/activate games on the account

When activating a game it will ask you for a username for the game you activate.

First create an IGG account at

(IGG and VCO pages sometimes act separately and sometimes they are linked - yes it is a mess)

1)  Go to (VCO PAGE) and login using email + password, then where is says "Welcome", there should be an "activate" link at the top.

[if you have an old account, but have not played in 6 months go to to re-activate your account]

2)  after the "IGG Welcome,  screen"  then there is a screen where you can create an IGG pages nick name... but I have not found that the nick name links to anything else... I tend to put descriptors of my accounts in the nick name such as "Planter" or "logger" or "junk alt#5"... which can (also) be done much much later ..or not at all.

3a) Download the game:
After the main download and before you start the game:
Be careful and check that you have done the manual updates in order... up to version .150 (March 2021)

3b)  Then ALWAYS Run/Start the game in Administer mode
* you use game icon not a web page to start the game
(Start in admin mode or the game program will not start correctly
- auto updates during start up do not always work correctly; that's why you did manual updates )

3c)Then log into the game
When you log into the game first you choose what server you want to play on- FYI "Battle server" is not a regular server so DO NOT choose "Battle Server".

3d)  The next screen asks for VCO ACCOUNT (ie. Username) and Password - NOT email

3e) the next screens will have your create or choose character names

4) Make a note on paper or maybe a non erasable drive of your account name(s) password(s) and the email address they are linked too!!
Then hide it somewhere... IGG will not help you if you loose your account information.

You will need to know which server you want to be/play on.
MMP is most populated and has most pvp, Columbus is also populated pretty well, Zhenghe is VERY quiet/ low population.
It is not worth it to try to transfer new characters to different servers.  Transfers cost real money unless it is during one of the 2 yearly "event" transfers..... so if you find you do not like your server just make a new character on a different server.

If you are a new player;  PLEASE READ the beginning posts of the following guide and follow along with the quests that are numbered starting at post #4 in the;
New / Beginning Player Start and Quest Line Guide

The guide will answer a LOT of your new player questions and you will find most players have been here so long they have forgotten answers to beginner questions.

synopsis of info taken from another thread from here


The following bug has been reported as happening recently March 14, 2021 (by one other so far):

Are there zeros in the brown box at the top left of the VCO pages? (try;
please see/ read the pictures and log in help section of the below linked thread - about 3/4 of the way down the thread at:

IGG Customer Support Links; contact info


If you continue to have problems please make a post to this thread stating everything you have tried in detail..... AND contact support

IF this is a pre-existing account:

First check your IGG account by logging into the IGG main page:

Many (but not all) the VCO web pages and forum have been linked to the IGG web pages
so then try logging into
1) a vco web page like
2) the vco forum:

Then Make sure your VCO game account is activated:


Game log in and IGG log in CAN be different especially now that you changed your IGG password...

I seriously do not know if changing your IGG password will change your game log in password...

Be sure to leave a large gap of time between changing your password....
if it does change the game password it could take 24 hours to go from IGG computers to VCO servers (VCO reset time is at 00:00 EST)...  No I do not know for sure about the delay.. as I have never tested it.. and do not have time right now.

But I wouldn't put it past IGG to have such a delay.

Again, If you continue to have problems please make a post to this thread stating everything you have tried in detail..... AND contact support

- Ele