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[Discussion] Ticket - Not received goods taken from IM

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Posted on 2020-05-10 06:56:11 | Show thread starter's posts only

Hi please to check ticket:51469693  took some items from IM and did not receive them in game ...
Checked if was server and name good all is in order but items are not on my prize taking.

Posted on 2020-05-10 07:01:41 | Show thread starter's posts only

Yes the same, goods cant be taken from prize taken, they just disapeared....

Posted on 2020-05-10 18:18:44 | Show thread starter's posts only

Double check the item record

(on that page User - is account it got sent to... server - is server it was sent to... state -exchange complete/ haven't exchanged are the more important facts)
if they do not show check under all your accounts... though I think you would have noticed when you put in the passwords.. its possible you were on a different account or that the transaction did not go through?

support will probably want a screen shot of that.

remember that only about 15 items will show on that first screen and you must pull down the items and refresh to see any recent purchases.... also the max on the 2nd screens is something like 80?? items... so that can get maxed too.

it may be that the lag made them invisible.. or worse they got invisible and dropped..

make a list of the items by name if you can...
sharing it here would warn others and/ or we can check if the same happens to us.

and Support will want a list anyway.

- Ele