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[Discussion] [Solved] Not received reward from (New)Pirate King’s Treasure

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Posted on 2020-05-05 08:23:45 | Show thread starter's posts only

Please once more to check ticket 51437836 from first May  as I did not receive complete reward but only part of it.

Posted on 2020-05-06 14:35:41 | Show thread starter's posts only

Two week wait from when ticket is sent until any follow up is done or considered , unless you are contacted and told something different .

Posted on 2020-05-07 04:40:38 | Show thread starter's posts only

If that happens to wait 2 weeks I will leave this game and I promise it!

Posted on 2020-05-07 11:22:29 | Show thread starter's posts only

again that's where I differ with Led....
most places you wait 3-5 business days before upping the complaint....
and since its IGG I usually say 5 business days.

(so since event ended Sunday May 3... Customer service should have given Prizes Monday May 4th.... and so if you wrote on Monday May 4th you would wait until Monday May 11 to try to have FOK intervene)

IF i got the info correct:
this case it is customer service that already contacted them and gave only 1/2 the prizes for the (New)Pirate King’s Treasure IM event.

(let me know if i got event wrong)

Hopefully everyone else also already wrote customer service and made a ticket letting them know their mistake.

- Ele

BTW which part of the reward did you not get??
The part of the Reward you choose??  or the middle column (the "set part" ) - not sure what to call that part of the reward  .. 

Posted on 2020-05-10 06:54:34 | Show thread starter's posts only

solved tnx