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[Discussion] Inexistant account/ wrong password; No zeros bug??

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#1
Posted on 2020-04-01 19:29:13 | Show thread starter's posts only



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changed title to better describe problem  - Ele

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#2
Posted on 2020-04-01 20:04:05 | Show thread starter's posts only

There is this huge issue with IGG's login system which has been reported many many times. If you pick a name too long, you won't be able to activate the game.

VCO game account can take a few characters less than what's IGG site allowing you to register. This discrepancy is causing problems at which the game doesn't activate properly. You can see that by your points and credits not being initialized to the value of 0.

I don't know why is it that hard to increase the amount of characters to match the ones on IGG's registration form, but it seems like its a huge deal in IGG's eyes. Fuck it, I would do it for free for them if they would give me access...

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#3
Posted on 2020-04-01 22:32:29 | Show thread starter's posts only

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#4
Posted on 2020-04-02 15:42:19 | Show thread starter's posts only

that account name is only 12 characters... so i do not think that is what is making it fail.

i think the old no zeros bug may be back?? (if he didn't just color over the numbers with brown to hide the amounts.....we will need confirmation on that before we send it to Fok)

see #8 below


only customer service/ funofking can fix this account for you.

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for reference from: IGG Customer / Client Support Links; contact info

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If you have problems logging into the game read this first;

Things to check:  (just in case)

1) Do not use passwords or account name characters/letters that are not numbers or modern English alphabet letters.  (NO spaces, hyphens, dashes, asterisks, number signs, exclamation points, @ signs, $ sign etc...).

2) USE ONLY 4-14 characters for your account name (IGG Registration says 4-20, but more than 14 is not compatible with the VCO registration)

3) Do not use Yahoo mail ; you will not get the confirmation to activate account.  Yahoo security is bad or just terrible anyway they are getting sued for breaches - Do not use them EVER.
** Players from France have had problems with Gmail - so try a different mail service.

4) Make sure you can login onto this forum with broken account. Use the same credentials as you would for logging into the game;  Account /username and Password....NOT Email and Password.

5) Make sure you activate your account, both old or new accounts! (Log onto website with account that is not working after you click this link - double check account name in brown box top left is broken account name).
http://vc.igg.com/event/reactivate/index.php

6) Make sure the game is activated; (it's a rather old page... not easy to find let us know if activation buttons still work): (Log onto linked web page with account that is not working after you click this link -there is a log off button or "sign in" depending on which page it takes you to..... you will have to re-paste address from below after signing in). 

To double check which account you are logged onto click the "account management" link - account name is at top right... then click the back/back one page button on your browser.
http://www.igg.com/member/actigame.php


***CAUTION***
For  #5 and #6 it is possible to be logged onto a different account here in the forum and be logged onto other accounts on either of these linked pages... so double check which account is logged in so you are certain you are looking at your broken account's information and not your main or other account's information.



7) if you have not registered yet, click the link at top on page  http://vc.igg.com/main.php
"click here to activate this game".  You will be directed to registration pages.




8)  **March 14, 2018 Bug..**
If this is a new account; wait 15 minutes after activating accounts and game before trying to play the game.   Admin has reported that the new system has taken 10 minutes to activate an account.
BUT, we have reports that some accounts still will not activate.

reported 5/9/2018
reported 6/20/2018
reported 8/21/2018
reported 10/27/2018

This is if you are getting the no numbers at on your account info
try going to page: http://vc.igg.com/mall/mall.php and see if your top left information box has numbers or not.
**This is how bug from March 2018 looked**
Broken account:

Working account:

If you have no numbers AND you have waited 30 minutes after doing everything above only Admin can activate your account.


9) (Other players have said) that if you fail to log into the GAME 5 times the game MAY freeze you out.
You have to wait 15 or 30 minutes to try again.
It does not tell you this... it just keeps failing your log in.

*Tried testing this (8/21/18) and I have done at least 6 incorrect log ins and have still been able to get in game.. so not sure if this is true.

You can be blocked from the IGG websites if you fail 5 times when logging in.
But I have not gotten actual game log in to block me.

Can someone else test this for confirmation?



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You have 2 options:

1) Make a new post showing that your your numbers are missing (post a screen shot) or showing that your account is not activated somehow (will depend on your individual circumstances).

Post using your broken account so Admin knows the name of the account.

2) Try making a new account with a different email address.
This is a random bug... so you may luck out.  Try 2 or 3 times.
Please let us know if the problem continues ... this is a relatively new bug and we do not have many reports on it yet.


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 If you have further problems:
1. Are you using a non standard English keyboard and what OS language are you using?
2. Can you login by inputting your username and password using the on-screen keyboard provided by the game?

3. Type carefully; I have noticed capital letters do not matter in your account name (game log in only).  But they DO matter in your password.
4. If you still  have problems try creating an account with only letters and numbers AND with out using the shift key.

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