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[Discussion] [Solved] Help needed- Email support provides no support; unbinding Hydra

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#1
Posted on 2018-10-16 12:23:39 | Show thread starter's posts only

Lv 100 permanent belief Hydra Head Huge rock.
I pop the question, because logic doesn`t work here , and to be sure I can use 120 unbind on hydra (being lv 100 belief)
Voyage century live support says yes, go ahead, and I quote: regarding your concern, 120 unbind is good.
I get 120 unbind, wait for magic, but message: it cannot be used on this item shows up.
Help needed. Thank you!
Proof:


---------------------------------

added "unbinding hydra" and changed "live" to "email" in the title...
we dont have LIVE support and need Hydra in title for search purposes.  
- Ele

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If you really want something, you gotta do everything in your power to achieve it and if that is not enough , then you gotta do what is required.
#2
Posted on 2018-10-16 12:41:49 | Show thread starter's posts only

Hi Anaislovely,

please put unbind tool and Hydra Head Huge rock on your first slots of your character and send a ticket with your account information 

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#3
Posted on 2018-10-16 12:41:50 | Show thread starter's posts only

As we have noticed support is kind of a craps shoot...

because there is no WRITTEN rule as to what type of unbinding tools are needed for what items.  ( levels rule only worked for the very first version of the game that had unbinding tools)


in regards to Support personnel doing the unbinding process;
(original quote found here)

++++++++++++++++++++++++++++++++++++++++++++++++++++++

++++++++++++++++++++++++++++++++++++++++++++++++++++++




however this was over a year ago...so item prices may have changed.

The Hydra head Huge Rock last sold in Hot Sale for 649 IM
It is 1,800 points regular price in the item mall.. 

Whirlpool is 1,200 IM regular...449 on hot sale.

I would bet they use regular prices when making decisions....

so by that rule a level 140 tool SHOULD WORK.... but can i guarantee it??... NO!

because the Belief USE TO cost even more.. so you might still need the 150 tool.

.............................
You see supports problem... especially when they have never played the game...how can they possibly know?


So lets open it up to anyone who has unbound a Hydra head Huge Rock;


What level tool do you Really need to unbind a Hydra Head Huge Rock???
(is it unbound only by support personnel?)


- Ele

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Please note other threads vary on the level of tool needed!

Links to other threads on this subject:

Clothes charm (White Rabbit) Support says 150 tool (support not needed?) LINK

Mogul/Magnate Charm - 150 tool (support not needed) - LINK

Unbind Hydra head Huge Rock & Whirlpool needs Support and 120 tool needed LINK

Hydra head must be unbound by support w/ 140 tool Link

Hydra head 150 tool suggested Link

Hydra Huge Immortal Head - 140 or 150 tool? - LINK

Hydra Huge Rock - 140 Tool - LINK

horn, totem, bramble, whirlpool;
Whirlpool 120 used 1x but 140 needed other times
Belief items; 140 or 150 needed even though item is lvl 120
LINK ;

unbinding apparatus and beliefs 140 tool needed confirmed last post
LINK

Spirits Regret or Shockwave Guard - 150 tool SOMETIMES - LINK

Figureheads - 120 tool -  LINK

155, 160 weapons - 150 tool  - LINK
155, 160 Gear - 150 tool  - LINK








- Ele

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#4
Posted on 2018-10-16 12:57:49 | Show thread starter's posts only

usally they will do the unbind for you.

You need to provide the Unbind tool which they say ( in that case seems to be lvl 120) and then put the item in first land slot of your char and tell them that Unbind tool is ready and the item is in first slot of your char  (+ write char name). Then they usally unbind it within the next days.

Only few items you can actually unbind yourself.

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#5
Posted on 2018-10-16 13:10:58 | Show thread starter's posts only

Thank you so much guys , fast and helpfull answer! You guys really gave me hope, I`ll send ticket and follow steps written above. I ll come with an update.

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If you really want something, you gotta do everything in your power to achieve it and if that is not enough , then you gotta do what is required.
#6
Posted on 2018-10-16 15:29:45 | Show thread starter's posts only
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#7
Posted on 2018-10-18 10:03:21 | Show thread starter's posts only

Comming back with an update. Thank you so much every1 for help and information, more info in couple of hours than they gave me in 1-3 days of bussiness day wait:DAnyway, job is done and Service Center is cool. They unbind my item with no problem. Now I don`t know if it`s because it was the holiday, or it matters on whcih GM you catch on and give different explanation, but the conclusion is that for hydra huge rock permanent, 120 unbind is enough, but you need their help! Thank you again Service center and thank you all for responses! Take care

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If you really want something, you gotta do everything in your power to achieve it and if that is not enough , then you gotta do what is required.
#8
Posted on 2018-10-18 11:03:09 | Show thread starter's posts only

Thanks for the update Ana...

After some searching I came up with the fact that
Apparatus/ equipment/ belief items can not be unbound (with out supports help) with any level tool.
The tool description does not include these items!

So in conclusion;  it sounds like you pretty much have to first; try (or know of others who have tried) all 3 levels of tools (by yourself - see DSOFA's linked story).
If it will not unbind (with out support)  then ask support what tool they want and have them unbind it.

Disregard IM price or actual object level.

The inconsistency of support (on which tool to use) is astounding!
Because now we have reports of all 3 different tool levels used by support on a hydra head lvl 100 and needing a 150 tool [1220 IM], w/ out supports help, for a 200 IM charm.

- Ele

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Updated list of links to threads about unbinding items (10/2018)

Apparatus/ equipment/ belief items can not be unbound, using any level tool, with out supports help.   The tool description does not include these items!


Charms
Clothes charm (White Rabbit) Support says 150 tool (support not needed) LINK
Mogul/Magnate Charm - 150 tool (support not needed) - LINK

Apparatus / Equipment / Belief (support needed for all)
Unbind Hydra head Huge Rock & Whirlpool needs support and 120 tool LINK
Hydra head (all types?) must be unbound by support w/ 140 tool Link
Hydra head 150 tool suggested Link
Hydra Huge Immortal Head - 140 - LINK
Hydra Huge Rock - 140 Tool - LINK
horn, totem, bramble, whirlpool; Whirlpool 120 used 1x but 140 needed other times;Belief items; 140 or 150 needed even though item is lvl 120 LINK
unbinding apparatus and beliefs 140 tool needed confirmed last post  LINK
Spirits Regret or Shockwave Guard - 150 tool SOMETIMES - LINK

Other items
Figureheads - 120 tool -  LINK
155, 160 weapons - 150 tool (support needed) - LINK
155, 160 Gear - 150 tool (support needed)  - LINK

.

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#9
Posted on 2018-10-18 12:07:48 | Show thread starter's posts only

So it all comes down to who you run into on support.

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