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[Discussion] [Solved] Email modification page not working?

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#1
Posted on 2018-10-05 06:42:20 | Show thread starter's posts only

Hi guys i need to change the email of account and somehow it is not working... any help please?
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10/8/2018

Adding this link here because my post will get buried:

try this link:
Post to this thread if it works or not please!

Email change page 1 ; http://service.igg.com/faq/set_email.php

see a complete explanation in post #5 (link to post #5)


- Ele

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#2
Posted on 2018-10-05 12:29:51 | Show thread starter's posts only

Assuming you're trying to change email via this link:

http://passport.igg.com/account/email.php



It seems the page is not available at the moment. Very weird.
Hopefully funofking sees this, I will highlight the thread.

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#3
Posted on 2018-10-05 12:47:34 | Show thread starter's posts only

You need go through VIP to do this now and they have no actual way I know of for direct contact , so your best bet for now is to contact support , tell them of broken link , then make the request through them.

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#4
Posted on 2018-10-05 12:59:46 | Show thread starter's posts only

Um.. remember we are currently in the middle of China National Day/ Golden week.

IDK maybe they disabled page while no one is here?
Or it conveniently broke while no one is here..

Anyways people will return to work Monday October 8.. and have to catch up from missing so many days...

So send a message to support and get a ticket...
put your ticket number in this thread

Though, I doubt anyone will be available to look at it until Monday or later.

---
 to Led or other VIP account holders;
does VIP have a special contact or something??
We know VIPs usually get attention first... but don't know if they have any special access.
(I do not spend enough money to be a vip so have no idea)

- Ele

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#5
Posted on 2018-10-08 13:22:43 | Show thread starter's posts only

I am going through and finding the various email change pages

Lets start with an old one that is still up and Ill add more...

Email change page 1 ; http://service.igg.com/faq/set_email.php

Email change page 2; http://service.igg.com/  >> bottom of page link  says "» Application to Registration Email Modification"  but sends you to a semi blank page that only says" Application to Registration Email Modification   .... but guess what that is actually a link and it goes to the same page as above.. so maybe that old page works?

If you choose the game link on the right, from the semi blank page... it sends you to the service center.  So click the Application link and not the game link.



*** Looks like they are trying to consolidate some service pages again...
The above page was updated in 2018 though there is a lot of reference to live support which we do not have but other games do....and a LOT of pages and links do not work... but try the email change form.

Email change page 3; the link from above: http://passport.igg.com/account/email.php
notice it goes to your account info page.... but look at your account info page directly: http://passport.igg.com/account  and the link to click to change email has been removed....
so thats probably why its not working.

Be sure to try the above links instead.


- Ele


PLEASE POST HERE  if above link works!!

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#6
Posted on 2018-10-08 13:51:39 | Show thread starter's posts only

so you can actually change an accounts email address? i didnt know that lol would have been hell much easier xD

so to make it clear if for example i made an inexistent email address for my account, i can change that email address to another existing one? so then the account will be bound to the existing email address and the old one will no longer be related to my game account?

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#7
Posted on 2018-10-08 21:36:49 | Show thread starter's posts only

now ,u can not modify your register email by yourself.

u have to ask service center to check and do it for you.
here is the link:   http://service.igg.com/faq/set_email.php

now ,my question is :
 1.where did you find the link: http://passport.igg.com/account/email.php

2. what do you mean of it doesn't work?does it mean the service center didn't reply you?

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#8
Posted on 2018-10-08 22:03:13 | Show thread starter's posts only

The link is found here:





Clicking on the link takes you to a blank page. The server delivers the page, but its blank.

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#9
Posted on 2018-10-09 10:46:17 | Show thread starter's posts only

I am marking this solved since Fok gave the correct address.

I am leaving the thread UN-Locked in case someone tries the page, they can reply if it works or not.

- Ele

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#10
Posted on 2018-10-09 21:18:24 | Show thread starter's posts only
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