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[Discussion] Refund of Money By IGG..... omfg FoK check Ticket pls

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#1
Posted on 2018-04-16 11:03:10 | Show thread starter's posts only

to FoK: Take care of this Ticket ID and find a better solution than the ones before you!!!!!  Im  am super mad and no i not buy your Lords mobile stuff!:angry:

This is my first and last IGG game so better keep me here as long as possible if you wanna make money with me.
 


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are you kidding me? i wanna throw my money into the game and just cause i changed my payment method i can not do anymore cause it is high risc and you refund me my money?

after writing hours and hours with support... for nothing?  is that how you thread your loyal customers?




and always this silly questions/ reasons from support:


Your account maybe flagged due to the following factors:

1. Low-Level Account

MY account is lvl 170. Sadly IGG dont want give us new content so i can not level it up any more!!!


2. Purchase Limit

Sorry that i try to support the game and fit your strange event rules....



3. Multiple Orders

Yeah and if i buy 2x 10k IM than it is flagged high risc, because that is so much money...









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Can you get your stuff sorted?  And finally bring GT patch seems you dont need more money this month so put that patch live!



Nightmare Customer Service just horrible! -.-

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#2
Posted on 2018-04-17 10:42:59 | Show thread starter's posts only

I think purchase limits applies to a certain period in a month 1 day i couldnt buy 10k im the next day i could but still in the same month. My Primary issue is paypal. When the supposed limit is reached you can purchase Zgold from razer which has no fees associated to it. Skri9ll i have issues with.

There are other payment methods. Also if you dont say anything about your payment being high risk they automatically allow it 2-3 days later which has screwed me multiple times lol.


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Edit by Ele adding the picture that shows purchase limits text in red at bottom of picture:

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#3
Posted on 2018-04-17 11:28:20 | Show thread starter's posts only

They consider lvl your VIP ranking . NOT your cartoon , that can be level 1 for all they care .
 I buy like many the way old VIP kept track NOT the new way that measures by the minute or some DUMB way . I think they use same PHONE buying algorythim . PC and PHONE that can be constant daily buying are NOT even close .. Being wrong never bothered them before .
 I play since game began and they STILL block purchase refund me ..I tell them now in advance what I am buying and so far it works .. But remember turnover is very high in service so no memory exist for clients . Whole system is fubar .

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#4
Posted on 2018-04-17 14:58:32 | Show thread starter's posts only

Just put Bitcoin as a payment method...  LOL

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#5
Posted on 2018-04-17 15:03:18 | Show thread starter's posts only

they do mean my account level...not the vip...here the explaination from them for the low level thing:
your account/character level isway below the average level for making a purchase of this type/amount. Try leveling up before making another purchase.

can not "level up" my VIP ;) also they already answered (after i told them 2nd time that i have a very high lvl char that it is not my low level account then ).



and about other payment methods i know. I used paysafecards for years and they never said anything no matter how many orders i made in 1hour or how many IM i bought.... but it is annoying and also more expensive than paypal:D

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#6
Posted on 2018-04-18 10:49:40 | Show thread starter's posts only

ok got today answer from support:


upgrade pls to VIP.....

rlly? share more information with you than with amazon so i can throw tons of money into you?

usally it is either sharing personal data or paying     or share personal data cause needed for a delivery.... but this here just a bad joke....


why you wanna know my adress? or my mobile number and MSN?  wtf?  who has even MSN?

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#7
Posted on 2018-04-23 09:27:45 | Show thread starter's posts only

I tried to explain why they use VIP as tracking and kick the buyer to be verified . I was first person in system they set up to call you on your phone to verify the account . I work with IGG since 2007 so have some clue how they think . They get same scams over and over so it is self defense . If you are registered in VIP they feel safer to not be scammed it is this simple . So by lvl they mean your Rank . 1-2-3 .. Been through this with them many times.
 Now I do not care anymore.

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