as far as i know..
over 3000 IM item
need 150 tool.
400~2999 IM item = need 140 tool.
this is right?
It is a total RANDOM craps shoot... guess... it depends what tech you get and what mood they are in.
It is suppose to be on the level of the item... if you read the unbinding tool descriptions...
Removed a lot of info..
Please see last post for more up to date info.
a player got them to unbind a Hydra with a 120 tool 10/18/2018 (Link to thread)
so all ways we had to guess which tool to use are VOID
1) You need to write a ticket to support and ask them what item/tool level to use.
2) then when you have the item(s) attach a copy of the email telling you what items to use (because it will likely be a different person than the one who answered your first email)
3) you may need to keep your character online for 24 hours or longer after you send the 2nd email saying you have the items on your characters in the first few slots of items tab or equipment tab etc...
After some searching I came up with the fact that
Apparatus/ equipment/ belief items can not be unbound (with out supports help) with any level tool.
The tool description does not include these items!
So in conclusion; it sounds like you pretty much have to first; try (or know of others who have tried) all 3 levels of tools (by yourself - see DSOFA's linked story about white rabbit charm).
If it will not unbind (with out support) then ask support what tool they want and have them unbind it.
Disregard IM price or actual object level.
The inconsistency of support (on which tool to use) is astounding!
Because now we have reports of all 3 different tool levels used by support on a hydra head lvl 100 and needing a 150 tool [1220 IM], w/ out supports help, for a 200 IM charm.
Updated list of links to threads about unbinding items (10/2018)
Apparatus/ equipment/ belief items can not be unbound, using any level tool, with out supports help. The tool description does not include these items!
Clothes charm (White Rabbit) Support says 150 tool (support not needed) LINK
Mogul/Magnate Charm - 150 tool (support not needed) - LINK
Apparatus / Equipment / Belief (support needed for all)
Unbind Hydra head Huge Rock & Whirlpool needs support and 120 tool LINK
Hydra head (all types?) must be unbound by support w/ 140 tool Link
Hydra head 150 tool suggested Link
Hydra Huge Immortal Head - 140 - LINK
Hydra Huge Rock - 140 Tool - LINK
horn, totem, bramble, whirlpool; Whirlpool 120 used 1x but 140 needed other times;Belief items; 140 or 150 needed even though item is lvl 120 LINK
unbinding apparatus and beliefs 140 tool needed confirmed last post LINK
Spirits Regret or Shockwave Guard - 150 tool SOMETIMES - LINK
Weapons, Uniforms, Helmets
155, 160 weapons - 150 tool (support needed) - LINK
155, 160 Gear - 150 tool (support needed) - LINK
Figureheads - 120 tool - LINK
Ship Auxiliary items;
Burning Flame - 150 tool - LINK
Ship Shields; We have no reports on these items.
Pets; We have no reports of anyone trying. Nor have I heard of anyone being able to do so. (please post if you have info)
Generals & General's equipment; can not be unbound (reference)
Moonstones, Blood rose stones; can not be unbound (LINK)