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[Discussion] Log in problems

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#1
Posted on 2017-09-22 05:21:08 | Show thread starter's posts only

Greetings,

I am a new player and I have just registered an account with IGG and activate VCO through the website link, I verified my e-mail. When I launch the game I input my details but the game says the account does not exist or that I have inputted the wrong information WHICH I DEFINITELY DID NOT. I am getting quite aggravated and hope you can help me resolve this as soon as possible

P.S My language settings are all fine!

Many thanks

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#2
Posted on 2017-09-22 09:24:31 | Show thread starter's posts only

did you put your accountname or your emailadress in the "account" bar when tried to login

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The New Forum is lets say "special"......
#3
Posted on 2017-09-22 10:24:34 | Show thread starter's posts only

Here are some troubleshooting steps.


1. Make sure VCO is activated on IGG activation page. (http://www.igg.com/member/actigame.php)
2. Make sure your account is not marked as idle by some error. (http://vc.igg.com/event/reactivate/index.php)
3. Make sure you can login on forum using the same credentials as in game. (Username and Password, not Email and Password)

If everything above is okay, then its most likely some issue with the game client itself. There has been issues in the past where client codepage is encoding your input incorrectly.

1. Are you using any type of special characters in your username or password?
2. Which keyboard and OS language are you using?
3. Can you login by inputting your username and password using the on-screen keyboard provided by the game?

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#4
Posted on 2017-09-25 20:41:21 | Show thread starter's posts only

I've done all the steps and I still have the same problem. I tried to create new accounts with other Ip's but it did not work

1. Are you using any type of special characters in your username or password?
I created a password with and without special characters. Don't work

2. Which keyboard and OS language are you using?
PT  (Portugues - Brazil)

3. Can you login by inputting your username and password using the on-screen keyboard provided by the game?
No

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#5
Posted on 2017-09-25 22:00:08 | Show thread starter's posts only

That is really weird. Lets try this.

1. Open core.ini file with notepad. Its located here:

..\Voyage Century Online\voyage\core.ini

2. Scroll down to the line 89 where you will see:
codepage=936

3. Change it to:
codepage=860

If that doesn't work, try codepage 850.

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#6
Posted on 2017-09-26 08:04:49 | Show thread starter's posts only

I can't save the change. When saved appears "Access Denied" . I closed all the windows and rebooted the computer but I can't save.

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#7
Posted on 2017-09-26 09:56:50 | Show thread starter's posts only

Right click the file, go to properties and make sure Read only option is deselected.

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#8
Posted on 2017-09-26 11:36:25 | Show thread starter's posts only

I modified the notepad with "codepage = 860" and "codepage = 850" and it didn't work


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#9
Posted on 2017-09-26 14:41:49 | Show thread starter's posts only

only thing i can think is to try these 2 things...

1) sign in with game's keyboard


2) try 2nd sign in screen behind default one



3) try capitalizing the first letter - yes i know you didn't capitalize it.. maybe game did.


4) contact support.  maybe it doesn't like 13 characters in a name.


- Ele

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China; National Day / Golden Week Holiday
October 1st through 8th, 2017
#10
Posted on 2017-09-27 02:23:04 | Show thread starter's posts only

I really have no idea why would this be happening. First thing I can think of is the game is being installed in some folder which you dont have privileges to edit. Try right clicking the game icon and running it as administrator, or try installing the game to another folder, outside program files, possibly on different partition.

Second thing I can think of is the game being blocked by firewall so it can't even contact the server for authentification, but then again, if that was the case, it wouldn't even display servers in the first place.

We can do some troubleshooting just to see different effects.

1. Do you have any other PC in your household? Can you try to login to the game with it?
2. Do you have a different network you can connect your PC to and see if it works?
3. Do you have anyone trustable to give him login to your account so he can login from his own computer and network, just to check if he can?

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Check out various tools for VCO at The Pirate's Cove:
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