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[Discussion] Item Mall

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#1
Posted on 2017-04-12 10:23:54 | Show thread starter's posts only

When I buy stuff from the Item Mall--where does it show up?

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IGG solved mine by having me run the game as admministrator--the kicker is that I am the admin on this computer!
#2
Posted on 2017-04-12 10:38:00 | Show thread starter's posts only

Warehouse   Prize-taking

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Mov Columbus
#3
Posted on 2017-04-12 11:16:14 | Show thread starter's posts only

.. as said in another thread:

PLEASE READ


How to receive IM Items and game rewards at the warehouse
http://vc.forum.igg.com/topic?fcid=83&ctid=56947


it is a bit complicated for a first time player... so read slowly and maybe keep the guide open as you do the steps.


- Ele

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#4
Posted on 2017-04-12 11:23:40 | Show thread starter's posts only

>as said in another thread:
PLEASE READ

Hard to search for a concept.  And I've looked in my warehouse it wasn't there.  I will now check for prize at the Warehouse.  The easier way to solve the problem is to tell people when the purchase is made.

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IGG solved mine by having me run the game as admministrator--the kicker is that I am the admin on this computer!
#5
Posted on 2017-04-12 15:02:06 | Show thread starter's posts only

Please enjoy your new game and IM stuff . The forum is not used to direct answers.

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.http://voyagecentury.wikia.com 
Visit yourpiratescove.com for game features !
[url=http://vc.forum.igg.com/topic?ctid=48976]http://vc.forum.igg.com/topic?ctid=48976[/url]
#6
Posted on 2017-04-14 08:10:15 | Show thread starter's posts only

>The forum is not used to direct answers.

What?!?

Certainly not going to get a good answer from IGG.  I recently sent them an email (complaint@igg.com) ab't a problem.  Their response was to tell me to go to http://service.sns.us.browsergame.com/tickets.php?gid=5 -- and when you go there, the 1st thing you see as the page is loading is:

"Complaints & Suggestions
complaint@igg.com
PS: Please tell us your game and FBID in your letter."


And if you scroll over the email addy and bomb out of that page to get to your email, well, the rest of the page doesn't show up and so you do NOT see the form that they want you to fill out!  SMH  [I have a degree in management and spent 20 years in customer service.  These guys need lots of help!]

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IGG solved mine by having me run the game as admministrator--the kicker is that I am the admin on this computer!
#7
Posted on 2017-04-14 14:27:00 | Show thread starter's posts only

Don, 

here is the link for service:
http://service.igg.com/   >> PC games >> Voyage century

It will ask you to log in : because this is a different web site than our forum

log in with your forum info.

This page is how you create a "ticket" for support help.  Help from IGG is email only.
**Warning they often never answer or give vague answers. (That is why we encourage posting problems in forum as well as creating tickets)

you will see this page:



click the "type of issue" you are having and then fill out the form that shows up:



----------------------------------------------------------------------------

again this game is 10 + yrs old
It has almost zero customer support or tech help etc.
We players must try to solve most all game problems that we can and  if we cant do it then we TRY to pass it on to IGG and just HOPE IGG will solve it.

A lot of problems go unsolved... so we have to just ignore the problems that dont get solved and play the best we can.

IGG in the last 3-5 years has decided to focus only on their mobile phone games... they have pretty much left the other games out to dry...

This is just a reality that if you play this game you have to accept...
and unfortunately there is still no other game out there like this one...
(there are other pirate games but not as complex)...
so we put up with the inconvenience.


- Ele

ps.  but honestly even when the game was new people were complaining about what was then a Live support.  Their inability to speak fluent English and the fact than none of the operators played the game so had no real idea what you were talking about and therefore requiring screen shots of everything even if it didn't really explain the problem.... sigh

ah the old days.


PPS.

Ledhed and the odd reply above....
he is an old guy *wink*   and is often on meds for pain....
I had trouble understanding what he meant before his injuries and now...
ok he is in theory in charge of us moderators...  if IGG ever listens.

but unfortunately he has discovered accessing the forum by cell phone... and now his messages are even harder to understand because they are shorter...  though he also tends to write LOOONG posts as well from time to time...
 
well we all have our quirks.

- Ele

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