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[Discussion] Prize taking Reward center !!! Dont receive item...

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Posted on 2014-01-19 10:30:38 | Show thread starter's posts only

Hello everyone...

I was exchange karma and was get credits.. when i exchange credits i exchanget it to item... but i don't get that item in my werehouse prize taking.... i always was getting all but this time i don't receive anything.... :(

Posted on 2014-01-19 11:03:39 | Show thread starter's posts only
Posted on 2014-01-19 16:12:46 | Show thread starter's posts only

i guess u are using credits for the reward center? it should go to ur prizetaking
did u check the item list on ur account and does it show it at all? (on website left side under ur IM and credits total is a link to item record)

but yea either way like fitzy said theres nothing we can do to fix it here, thats a support thing

Posted on 2014-01-20 09:01:26 | Show thread starter's posts only

Just to double check..

make sure after you collect  a few times...  you go back and click "please help me to check if there is any new prize"
I am not sure how many times you have to collect before it will show a 2nd time... 5 ? 8?   

or possibly just restart the game.. it may auto show on start of game.

I seem to remember that the first screen "settle prize taking process"  only holds 10 or 15 items so there may be more still in the system that just are not showing yet.
(I'm sure someone will know the exact numbers)

- Ele

[ Last edited by xanthian31 at 2014-1-20 06:03 ]

Posted on 2014-01-20 10:31:05 | Show thread starter's posts only

Thank You very much guys, i guess You tell correct all, just do like You say ;) Thank You everyone for help

Posted on 2014-01-20 10:33:39 | Show thread starter's posts only

it show only my 15 items so other are byt not showing.... so all is okey