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[Discussion] Inexistent account message - help

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Posted on 2018-08-21 10:40:58 | Show thread starter's posts only

From time to time we seem to have problems with NEW ACCOUNTS getting activated.

here is the list of things to try and double check... then if all fails go to support or just make another new account.

(though I am wondering what service button he is talking about in his first post)

Things to check:  (just in case)

1) Do not use passwords or account name characters/letters that are not numbers or modern English alphabet letters.  (NO spaces, hyphens, dashes, asterisks, number signs, exclamation points, @ signs, $ sign etc...).

2) USE ONLY 4-14 characters for your account name (IGG Registration says 4-20, but more than 14 is not compatible with the VCO registration)

3) Do not use Yahoo mail ; you will not get the confirmation to activate account.  Yahoo security is bad or just terrible anyway they are getting sued for breaches - Do not use them EVER.

4) Make sure you can login onto this forum with broken account. Use the same credentials as you would for logging into the game;  Account /username and Password....NOT Email and Password.

5) Make sure you activate your account, both old or new accounts! (Log onto website with account that is not working after you click this link - double check account name in brown box top left is broken account name).

6) Make sure the game is activated; (it's a rather old page... not easy to find let us know if activation buttons still work): (Log onto linked web page with account that is not working after you click this link -there is a log off button or "sign in" depending on which page it takes you to..... you will have to re-paste address from below after signing in). 

To double check which account you are logged onto click the "account management" link - account name is at top right... then click the back/back one page button on your browser.

For  #5 and #6 it is possible to be logged onto a different account here in the forum and be logged onto other accounts on either of these linked pages... so double check which account is logged in so you are certain you are looking at your broken account's information and not your main or other account's information.

7) click the link at top on page
"click here to activate this game".  You will be directed to registration pages.

8)  **March 2018 Bug hopefully its not happening again!**
If this is a new account; wait 15 minutes after activating accounts and game before trying to play the game.   Admin has reported that the new system has taken 10 minutes to activate an account.
BUT, we have reports that some accounts still will not activate.

This is if you are getting the no numbers at on your account info
try going to page: and see if your top left information box has numbers or not.
**This is how bug from March 2018 looked**
Broken account:

Working account:

If you have no numbers AND you have waited 30 minutes after doing everything above only Admin can activate your account.

9) (Other players have said) that if you fail to log into the GAME 5 times the game MAY freeze you out.
You have to wait 15 or 30 minutes to try again.
It does not tell you this... it just keeps failing your log in.

*Tried testing this (8/21/18) and I have done at least 6 incorrect log ins and have still been able to get in game.. so not sure if this is true.

Can someone else test this for confirmation?


You have 2 options:

1) Make a new post showing that your your numbers are missing (post a screen shot) or showing that your account is not activated somehow (will depend on your individual circumstances).

Post using your broken account so Admin knows the name of the account.

2) Try making a new account with a different email address.
This is a random bug... so you may luck out.  Try 2 or 3 times.
Please let us know if the problem continues ... this is a relatively new bug and we do not have many reports on it yet.


 If you have further problems:
1. Are you using a non standard English keyboard and what OS language are you using?
2. Can you login by inputting your username and password using the on-screen keyboard provided by the game?

3. Type carefully; I have noticed capital letters do not matter in your account name (game log in only).  But they DO matter in your password.
4. If you still  have problems try creating an account with only letters and numbers AND with out using the shift key.

- Ele

Posted on 2018-08-21 13:45:31 | Show thread starter's posts only

I already played several years ago, and now I made a new account.
I can login to the web site, yes