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[Discussion] How To Contact IGG Support

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#21
Posted on 2015-01-08 19:14:44 | Show thread starter's posts only

Original posted by ransomall at 2015-1-8 16:46
doesn't work for me tried funking link and it doesn't do any you click submit and it starts over try email and it says client not set up gone from few thousand im a month to a few hundred pretty soon I will be gone looking for new game hate to lose every thing I have worked for for 7 years but no support no contact not much choice Ledhead and Desoto have both submitted my problems to HI and nothing lost all my consortia stuff in December but can live with that don't guess anyone knows a good game with support cause if the did they have already left

Puncutation...Please!!

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Formerly known as HHSDAD
#22
Posted on 2015-01-09 09:20:21 | Show thread starter's posts only

doesn't work for me tried funking link and it doesn't do any you click submit and it starts over try email and it says client not set up gone from few thousand im a month to a few hundred pretty soon I will be gone looking for new game hate to lose every thing I have worked for for 7 years but no support no contact not much choice Ledhead and Desoto have both submitted my problems to HI and nothing lost all my consortia stuff in December but can live with that don't guess anyone knows a good game with support cause if the did they have already left



I assume you are talking about the service website.

I just tried sending a test message to IGG support and it sent just fine.

I did have a initial problem with an "email address" error
The program automatically put in my character name and not my actual email address (associated with my character/ account) into the "email address" line
So, I had to erase this auto entry and put in the correct information.  
Also, make sure there are no spaces in your email address.. my 2nd try I had a space between the name and the "@".



sorry I don't quite follow your problem after that  ..."client not set up"???
but I had no trouble sending the ticket after I fixed my email address.

Perhaps it is not recognizing your character names or email addresses after a certain number of tries??  just a guess..

Sorry about your missing items, and yes only the service center or maybe funofking can help.



- Ele

[ Last edited by xanthian31 at 2015-1-9 06:32 ]

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#23
Posted on 2015-01-09 16:46:21 | Show thread starter's posts only

Fire flares and cannons .

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#24
Posted on 2015-01-09 17:30:06 | Show thread starter's posts only

Send lawyers, guns and money.

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Formerly known as HHSDAD
#25
Posted on 2015-01-10 01:33:11 | Show thread starter's posts only

as long as you can understand what im saying punctuation doesn't matter its called communication I have a writing skill above college level if I car to waste time using it but it is only important when you want a grade this is a game. BTW redoing my auto log to my email worked

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#26
Posted on 2015-01-10 16:36:30 | Show thread starter's posts only

well no..
if you had at least separated your sentences, I would not have had to read and re-read your run on sentence, to try and figure out what you were saying.
( And English is my first and only language)

not using run on sentences and at least some punctuation just makes getting help a little easier for you..

keep in mind the English spoken by IGG employees is very limited... so try to use sentences that are short and to the point, and that do not use abbreviations or modern or slang terms.
and when you submit anything to support, ALWAYS include a picture even if it doesn't really help make your case any clearer.  
A picture gives the almost  non English Speaking Support people an idea what your complaint is about; it helps put the words into context for them.

But I am glad to hear it was just the email address that was the problem.




- Ele

[ Last edited by xanthian31 at 2015-1-10 13:39 ]

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#27
Posted on 2016-03-24 10:58:08 | Show thread starter's posts only

They must find my monkeys ..my guys had stuff that is sorta only to be used under supervision..the horror ..FIND THE MONKEYS !!

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#28
Posted on 2016-03-24 10:59:00 | Show thread starter's posts only

I hate lawyers but send me lots of guns and money and I forget monkeys.

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#29
Posted on 2016-03-26 11:37:30 | Show thread starter's posts only

hold igg  hostage then u will have ur customer support :P

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#30
Posted on 2016-04-27 16:52:20 | Show thread starter's posts only

I cleaned some spam .

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