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[Announcements] No Customer Support link from main IGG pages

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#1
Posted on 2020-05-13 18:23:59 | Show thread starter's posts only

SEE bottom of post for NEW additional problems on logging out of service pages!

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In case you are a new player and do not have the VCO support pages bookmarked
you may have noticed IGG does not give a link to our support;

It looks like ALL support has gone to regular email address support except VCO and AnglesOL.
(Though IDK about in game help as I dont play the phone games)





VCO Support is still accessed from this page: http://service.igg.com/
Click PC Game > Voyage Century
you will see a pretty much blank screen > click the tab "submit ticket"

then click to log in



*** To log off your IGG account and log into another you need to visit an IGG page such as
https://www.igg.com/
 click the log out at top right
then totally close out of support pages & IGG pages
and go through process again.

And the weird thing;
You have to close the IGG screen you logged off on (possibly close the whole browser)
before the IGG service site will recognize you logged off.

it may be faster/easier to clear your Cashe or use a cleaner program.




- Ele

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#2
Posted on 2020-05-14 10:23:24 | Show thread starter's posts only

1 new player will see the lag and close the game and start to play another...

2 .- if you have a problem ...wait wait wait wait... One week till i have lost my badge when i was teleported to Crete....

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