Last edit 9/29/2017
Changed a few words; screen shot or copy paste of ticket page info MUST be included for us to put FOK name in thread heading.
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We have been getting a LOT of posts asking FOK to check tickets and to help with other problems the forum mods can not help with.
We ask that you follow these guidelines when wanting help or attention from FOK.
** for hot sale items requests in the title put ; " Hot Sale Request;" followed by the top 1 or 2 items eg.
"Hot Sale Request; Expert Unbinding tools and Gold Boxes".
For help needed threads;
If it is something that maybe players can solve; post a regular thread in the discussion area.
If players would not be able to help with your problem; make a report to, and get a ticket number from Customer Support.
If Client Services DOES NOT read your ticket (eg. it still says "pending resolution" ) or answer/auto reply after 1 WEEK; then make a thread here in the forums with the following; Do not post before your 1 week wait (except in servers down situation).
Get your service "ticket" from the IGG Service page >> PC Game >> Voyage century
http://service.igg.com/
click " My issue" at the top left under your USERID to see all ticket numbers.
Most players just highlight, cut and paste or an actual screen shot of the info from this page to their forum post. HOWEVER Sometimes a better explanation of the problem is needed****!
A highlight, cut and paste will look something like this:
This is the information we need on the FIRST post of a thread:
1062807 | Quest Bug | Processing | 04/24/2016 |
and, I would put an extra explanation**** in my post about which "quest bug" I am reporting.
yes, I still have 2 tickets open from 2016.... sigh
**** read #3 in the next post
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DO not attach your complaint/ problem to anyone else's posts.
*see "Punishment for abuses" below.
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