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[Announcements] IGG Customer / Client Support Links; contact info

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#1
Posted on 2016-03-30 07:58:09 | Show thread starter's posts only

updated and added further IGG contact information 9/28/2017  - Ele
------------------------------------------

PLEASE CONTACT SUPPORT if you have a quest-line break or a problem that requires a Game Manager (GM) or any type of in game help OR if you need assistance with Item Mall purchases / refunds etc.



FoK will not help you with out a ticket! so make sure you do the first link below if you need in game help.


Be sure to add a screenshot**!! 

Screen shot with your voyage log open to the quest with quest words on right half of log showing; as you talk to the to the broken npc
or
show the broken item in your inventory
or
show what ever might be related.


** make a screen shot by pressing the print screen button, open paint, click on blank picture area and ctrl+V (paste), resize to "pixels"; horizontal, 1200... then save to your computer.
(resize for full screen shots; otherwise the file may be to big to upload to the support page.)



EMAIL and get a TICKET SUPPORT LINK :  http://service.igg.com/
you will have to sign in again as this is a different forum from ours.
so don't be scared by the error message


EMAIL  Direct SUPPORT LINK : voyagegm@igg.com


Complaints & Suggestions : complaint@igg.com

PS: Please tell IGG your Game ID, Facebook ID (for browser accessed games) and Account name in your letter.



-Ele


IF you do not get an answer after 1 week; see the following post on how to correctly post in the forums and for a Mod to annotate your forum post's title to get FOK's attention.

New RULES/ PROCEDURE when asking for FOK's help
http://vc.forum.igg.com/topic?fcid=16&ctid=60366&nfid=0





-------------  OTHER WAYS TO CONTACT IGG / THINGS TO TRY  -----------------


Do you own a mobile phone??
download one of IGG's mobile phone games or apps and the go through that games online service.
I suggest you try one of the newer games as they are more likely to have live support.

https://play.google.com/store/apps/developer?id=IGG.COM&hl=en
(make sure the one you download says IGG.COM)



if you want to work for IGG try:
https://hr.igg.com/
Scroll down for job openings and scroll down all the way on that page and there is a long list of IGG  HR (Human Resources) email links for each country.


Also check out the page:
https://www.igg.com/contact/
for several street addresses and further contact emails for Business Development and Public Relations (PR).


Investor Relations contact:
http://investor.igg.com/contact.php

With effect from 7 December 2015, the address of principal place of business of IGG Inc in
PRC will be changed to 20 Jinjishan Road, Jin'an District, Fuzhou, Fujian 350013
http://investor.igg.com/media.php

.

.

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China; National Day / Golden Week Holiday
October 1st through 8th, 2017
#2
Posted on 2016-04-30 13:41:16 | Show thread starter's posts only

I want to remind our players to always report your problem to IGG as well post .
 If you just POST , often it becomes a dead topic . IGG will not have a staff reading the forum looking for players complaints , they expect to see them in an e-mail and by proper contact in the system they set up for this issue.

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