With the new systems being placed into effect for support by IGG , the use of the forum for support issues must be now considered and its role defined .
The Forum is NOT a substitute nor a place for arbitration for support issues concerning your account .
All threads that involve issues that concern accounts or account management will be moved into our Moderation discussion area .
No screenshots or conversation with outside entities concerning game issues are permitted . These also will be moved and reviewed by staff.
The discussion and discourse on the topic is permitted within the general forum rules but " factual " or claimed " facts " or hearsay will be reviewed and may be moved for staff review .
The forum is not arena to dispute service issues , although reports on how the service is working or not working is welcome .
As with any new system , it will take time for players and staff to learn and adjust to the system . it is important that the forum is not used to hinder the efforts of staff to resolve issues .
The support center should be used first to attempt to resolve issues , with a follow up , before you post about your issue and lack of satisfaction or results .
Where the forum is important and a place for discussion of service , would concern overall game performance , bugs and exploits pr general information you may want to provide other players as help or advice .
Help or advice concerning support or how to obtain it for example , based on your own experience with the system is most welcome .
When as a last resort you need to post or make a thread concerning problems you may be having with personal account issues or game issues , keep the tone civil and only give an overview of the problem . Detailed information is for Service center not anyone who can read the forum .
We can with just an brief description of the issue offer some advice or decide to ask for more information for staff or at times contact staff in an attempt to help , but IGG GM staff has always the final word and the ability to resolve issues .
We on the forum staff have only the ability to listen or read , then pass on or move your threads .
The mod staff includes players of varied level and knowledge of the game . We also face most of the same problems players do . we can try to offer ADVICE but there is only ONE place now to get support .
We must work together to make this system provide service . It must be used and given time to adjust by both players and staff , to provide the same levels of help as in other games using similar systems.
Thank you for using the game and for your efforts to help.
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