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[Columbus] My char has disappeared after mainenance

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#1
Posted on 2019-04-03 12:30:49 | Show thread starter's posts only

When i login my account my character on Columbus has disappeared.
I can only chose a character i dont know.
Funny thing is i can log it in. So maybe the owner logs into my character?

If i log into official website there is still my account

I would like to get my toon back :)

Opened a Ticket 2804411

Someone got a problem like this too?

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#2
Posted on 2019-04-03 12:57:10 | Show thread starter's posts only

Is your account shared? Did someone had access? Are you the original owner? Did you buy the account? If any of those is true, then its possible someone deleted your char. Even if that happened, it's still possible to recover the character trough Service Center, but you will need to pay some IM points.

As for IGG, tech service is known to transfer characters from original accounts to some other accounts when they have to do something with them, for example in my case, when they were unbinding my +35 DB belief. Is it possible you ordered some service (like unbinding, or item recovery) and they transferred the char to one of their accounts, but never returned it back? Or maybe they did return it back but on the wrong server, have you checked other servers?

I don't think there are any more options. We had issues in the past when some characters just simply disappeared, forever, without a trace. But that was once or twice. It is very unlikely that it happened to you.

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#3
Posted on 2019-04-03 16:44:14 | Show thread starter's posts only

Thanks for giving me hope mate :)

I opened a ticket some days before.

Lets see...

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#4
Posted on 2019-04-05 18:26:11 | Show thread starter's posts only

I am hit often with same issue , my first fix was log in with another toon on that e-mail ,  > Hit refresh server . log someone in and wait about ten minutes or mess around with npc etc. Do not make anything new unless you do it on another E-Mail .

 Log out and wait five minutes , then start game and your guy should be there-if you had zero alts DO NOT MAKE NEW ONE , the object is to get your PC on IGG system it uses tracking cookies and other crap , so  by logging into game your PC gets a refresh and that should trigger file recovery .

 So danger is overwrite your toon file . So even if you have zero toons made on that server don't make a new file on that e-mail until your old file is recovered . IGG will see IP and your PC . It is safe to make one on other e-mail alt account or just use game on another alt . Server refresh button often works to  make file recovery . this is a left over from red bug , the reason we have all new refresh buttons .

Good luck.

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#5
Posted on 2019-04-06 18:47:31 | Show thread starter's posts only

Player said there is a toon/character on his account that he doesnt know...

sounds like somone got on the account and deleted your character and made a new one
or
possibly you are on wrong server?

Does anyone else have access to your computer (little brother, friend etc?)??
or a previously owned account?

- Ele

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