Well, it's been 2 weeks since I lost my figure head after using Figurehead refinement tool and still nothing. No word or email from IGG support. It look like I do have grounds to sue the company, for violating their own user agremment. IGG is responsible for glitch items that are given as rewards, like the Figurehead refinement tool from StormVoyage points. IGG has 1 more week to respond, other wise they can explain all to my lawyer. Any one wanting to join a class active suit aginst IGG, just contact me.
The problem is that the Figurehead Refinement Tools that you get with exploration points show more fails on your FigureHead, but they don't actually give you the fails that it shows. So when you use those it destroys your Figurehead without warning. This is a game system error and needs to be corrected immediately. The people who have lost their Figureheads in this manner need to have the Figurehead restored to them and then the problem about the Figurehead Refinement Tools needs to be fixed. Hopefully it won't be another case of ignoring the problem and then saying that it has been too long ago to restore and fix it.